211 Help Line

About 211

Individuals and families in our community need quick access to reliable information that addresses their most critical needs. United Way 211 Help Line is an easy to remember telephone number and text line that connects residents with free information and referrals for community services within Winnebago County.

United Way 211 is here to connect Winnebago County residents with essential support, whether it’s finding a safe place to stay, putting food on the table, or accessing health or financial assistance. This free, 24/7 service ensures that trained specialists are just a call or text away, ready to listen and guide you to the right resources. No matter your situation, 211 is a trusted helpline ready to connect you with the support and resources you need.
 

Dial 211or click here to receive immediate support.


"I feel really blessed from the help I've gotten. I can't say enough about how nice they are down at 211. They're so kind. They don't make you feel shameful."
—211 caller

4,191

Calls Answered

4,428

Needs Identified

6,612

Referrals Provided

 

Results 
from 2024

 

 

How Does the 211 Help Line Work?

Available 24/7, simply dial 2-1-1 to connect to trained staff and volunteers who will listen to your situation and quickly refer you to the most appropriate source of assistance. The network supports multilingual services such as Spanish, Mandarin Chinese, and more. United Way 211 is also available by calling (888) 865-9903 and visiting https://uwm211.org/211-illinois.

To text with a 211 operator, text your zip code to 898-211 to get started. Texting services are available Monday through Friday, 8:30 a.m. - 4:30 p.m. CST. If you need immediate assistance, please call 211, which is available 24/7.

 

Connect with a 211 Operator for Information About Services Available 

Our trained operators are here to provide personalized guidance. A simple call or text connects you with the help you need, making it easier to access vital services in your community. When available, the 211 help line can also provide information about programs and services offered at Strong Neighborhood Houses, where local partners deliver support such as educational activities, mental health services, and more.
 

United Way 211 offers information on a wide range of services, including:

  • Rent Assistance: Resources to help you catch up on overdue rent or prevent eviction during tough times.
  • Food Banks: Guidance to local food pantries and programs providing groceries or hot meals.
  • Affordable Housing: Information on low-cost housing options and transitional shelter programs for individuals and families.
  • Health Resources: Assistance with finding medical care, mental health services, or substance use support.
  • Childcare: Access to affordable child care providers and programs that fit your family's needs.
  • After-School Programs: Options for safe, enriching activities that support your child's development outside of school hours.
  • Elderly Care: Support services for seniors, including in-home care, meal delivery, and transportation assistance.
  • Financial Literacy: Tools and workshops to help you better manage your finances and build long-term stability.

  • Job Training Programs: Opportunities for skill-building, career counseling, and connections to local employment programs.

     

Experiencing Connection Issues?

Most landline and wireless carriers within Winnebago County provide access to 211. You may also dial (866) 813-1731 and visit https://uwm211.org/211-illinois/ to reach United Way 211.

 

Matt's Journey: See How 211 Supported His Family

Solid Yellow